Customer Satisfaction Award handed out to Frigicoll

Thermo King Celebrates Dealership Performance Excellence Awards.

Thermo King honoured leading dealerships at the 2014 Dealer Principal Conference, which took place in Barcelona, Spain, from 14-15 February 2014. This Conference was attended by more than a hundred dealer delegates from Europe, Africa, and the Middle East.

The 2013 Dealer Awards were presented to dealers that met the company’s requirements for excellence and leadership in all aspects of performance, while providing a superior and consistent customer experience.

The awards were presented by Dwight Gibson, Vice President of Thermo King Transport Solutions EMEIA, and Karin De Bondt, Regional Director.

The Customer Satisfaction award went to Frigicoll as recognition based on the overall achievement within the Participation and Performance categories of the Customer Satisfaction Survey. Approximately 200 customers from Spainand Portugalwere invited to participate in the survey for Frigicoll, and the dealership averaged 90 percent in customer responses to ‘overall satisfaction,’ ‘likelihood to purchase again’ and ‘likelihood to recommend others to Thermo King.

Frigicoll has also received the following awards on other occasions: Dealer of the Year (2011), HVAC Dealer of the Year (2010) and Trailer Dealer of the Year (2009).

From left to right: Dwight Gibson (TK EMEIA Vice President), Eduardo Gozalbo, Salvador Rigol, Ana Rigol and Juan Rigol (Frigicoll) and Karin De Bondt (TK Regional Director).